Blog

Goodheart’s Law

A near-real-time dashboard illuminated the room with the call center team’s close rate. The incentive to meet and maintain the company’s goal was an impressive number upon their paychecks at the end of the month. They loved to see the gauge graphic shimmer when they ended their calls and celebrated en masse when they concluded …

Do the right thing.

Attend any introductory course to business, and one of the first things that are pronounced is that the prime objective of a business is to earn a profit. Profit is indeed the lifeblood of any company. Without profit, a business cannot invest and grow to broaden and expand its offerings. Without profit, there are fewer …

No nonsense, no ego

Speak to any organization about their latest engagement with a consultant, and they will offer a remorseful sigh. They will proceed to tell you a strangely familiar tale of poor communication, unintended disruption, arrogance, and unmet expectations. It’s no secret that engaging with consultants is considered as a necessary evil, landing somewhere between negotiating with …

The Glass of Water

A glass sits before you, and the age-old rhetorical question comes to mind. Is the glass half-empty, or is it half-full? The implication of this question reveals an individual’s perspective on the world as to whether it is an optimistic view (half-full), or pessimistic view (half-empty). It also can reveal a scientific viewpoint (half-liquid, half-gas), …

Feedback Loop

In the manufacturing cycle, the raw material is processed and transformed into a finished good. The output of this process enters the market to which consumers purchase and utilize it. An essential aspect of this cycle is the “feedback loop.” This part of the manufacturing cycle can manifest itself in many ways, both proactively and …

Groovy

Some words find their way into our daily lexicon, which holds a special meaning to us. It may be a word that a mentor often used, evoking fond memories. The word may evoke a desirable air of coolness or intelligence when used, or its meaning reminds us of an essential concept that is important to …

Trail Mix Databases

One of the most anticipated features of a road trip is the bag of homemade trail mix. The mere sight of a large resealable bag filled with a wide array of nuts, raisins, and other dried fruit sets the adventurous spirit flying. When that trail mix is adorned with the primary colors of M&Ms or …

Identifying Core Values

Identifying one’s core values is an effort which requires thoughtful reflection, brutal honesty with one’s self, and being willing to challenge assumptions. Often as you embark on this effort you either gather or are presented with a list of common values such as… Authenticity, Bravery, Integrity, Loyalty, Optimism, and Wealth.  As you review these suggestions, …

Building a Community

We need each other. Success cannot be born from our hands alone. Failure cannot be long in endured without the encouragement of others. Our physical, emotional, and personal growth depends on the seeding and watering of our loved ones. We stand on the shoulders of those who came before us. We study by the glow …

What is Data?

Data. We hear this word at every turn. We hear about how revolutionary it is and how all of the world’s challenges can be overcome with the use of data. But do we really know what data is and why it is such a powerful thing? In 1639, a young man from Germany named Henry …